Intelligent Customer Engagement at Scale
AI-Powered Voice & Chat Support for Utilities
LUX provides customers and partners of companies with a real-time, easy-to-use, and friendly interface to query usage data, trends, product recommendations, and more. LUX combines supervisor-based architecture, FastAPI, and semantic routing to ease scaling, ensure compartmentalized security, and enable intelligent decision-making. LUX interfaces include voice-to-text and voice-to-voice communication and adopt different personas for optimal customer service. Energy utilities are deploying LUX to offer real-time support on billing and usage to residential and small business customers, including tips and directed links to marketplaces. The result sees LUX generating sales revenue and improved CX from queries and other customer interactions. With LUX, you gain a new level of customer service that is tailored to your business and offers instant 24/7 support, personalized customer experiences, fast query resolution, and contextual product steers, including 'click to buy,' that generate revenue.
Key Features
Voice & Chat Support
Deploy AI-driven voice and chat assistants that handle customer inquiries 24/7 with human-like responses.
Usage Insights
Surface real-time energy usage insights to customers, driving engagement and reducing support calls.
Personalized Recommendations
Use ML models to recommend tariff plans, energy products, and efficiency upgrades tailored to each customer.
How It Works
Connect your CRM
LUX integrates with your existing CRM and billing systems via our API layer.
Configure your AI assistant
Use our no-code dashboard to set tone, escalation rules, and product catalog.
Deploy across channels
Launch on web, mobile, IVR, and SMS from a single configuration.
Monitor & optimize
Track conversation quality, CSAT, and containment rates in real time.