Intelligent Customer Engagement at Scale
AI-Powered Voice & Chat Support for Utilities
LUX is an AI assistant designed for real-time customer support and engagement. Leveraging advanced natural language processing, LUX provides voice and chat support, delivers usage insights, and makes personalized product recommendations to enhance customer experience and drive revenue.
Key Features
Voice & Chat Support
Deploy AI-driven voice and chat assistants that handle customer inquiries 24/7 with human-like responses.
Usage Insights
Surface real-time energy usage insights to customers, driving engagement and reducing support calls.
Personalized Recommendations
Use ML models to recommend tariff plans, energy products, and efficiency upgrades tailored to each customer.
How It Works
Connect your CRM
LUX integrates with your existing CRM and billing systems via our API layer.
Configure your AI assistant
Use our no-code dashboard to set tone, escalation rules, and product catalog.
Deploy across channels
Launch on web, mobile, IVR, and SMS from a single configuration.
Monitor & optimize
Track conversation quality, CSAT, and containment rates in real time.